Refund policy

Returns & Refunds Policy – UK

At Bespoke Business Brandwear, all items are made to order. Please read the information below carefully before placing your order.

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Custom & Made-to-Order Items

All products are produced specifically for you, based on your selections and supplied artwork.

In accordance with UK law, we are unable to accept returns or offer refunds for:

• change of mind

• incorrect size or colour selection

• artwork supplied by the customer

• delays caused by artwork approval or errors in supplied files

This is because the products are personalised and cannot be resold.

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Faulty or Incorrect Items

If your order arrives faulty or not as described, you have a right under the Consumer Rights Act 2015 to request a replacement or refund.

Please contact us within 7 days of delivery with:

• your order number

• clear photos of the item

• a description of the issue

We will review your case and arrange a replacement or refund where appropriate.

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Artwork Responsibility

Customers are responsible for ensuring:

• artwork files are correct and that you have the right to use the design

• logos are uploaded in the correct format

• designs are approved before production

We cannot be held responsible for errors resulting from customer-supplied artwork.

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Cancellations

Orders can only be cancelled before production begins.

Once printing or garment ordering has started, cancellations are not possible.

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Refund Processing

Approved refunds will be processed to the original payment method within a reasonable timeframe once confirmed.

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Shipping Costs

Original shipping costs are non-refundable unless the item is faulty or incorrect.

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Contact Us

If you have any questions regarding returns, refunds, or faulty items, please contact us via the Contact page and include your order number.